Terms & Conditions

Please read the terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy policy.

This website is owned and operated by Vajr Jewels (henceforth referred as " vajrjewels.com" having its registered office at 1-4-879/67, Gandhi Nagar Road, SBI Colony, Gandhi Nagar, Kavadiguda, Hyderabad, Telangana 500080 and its corporate address at 1-4-879/67, Gandhi Nagar Road, SBI Colony, Gandhi Nagar, Kavadiguda, Hyderabad, Telangana 500080

In using the services provided by our website vajrjewels.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Vajr Jewels reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Vajr jewels. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Vajr jewels is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write on customerrelations@vajrjewels.com or call us on 9154993044 (Timings: 11.00 A.M to 6.00 P.M Indian Standard Time).

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on vajrjewels.com are subject to change without notice. Please expect to be charged the price for the Vajr jewels merchandise you buy as it is listed on the day of purchase.

PAN CARD T&C

For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Vajr. Failure to provide the same shall result in cancellation of the order.

For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Cancellation & Returns

• You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.
• For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
• Once the product is returned under our 30 Day Money Back policy (not applicable on coins) the refund will be credited to your vajr Cash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

Offer Terms & Conditions

• Special offer is valid only on select designs on jewelry.
• Vajr Jewels may change (add to, delete, or amend) these terms from time to time.
• All disputes, with respect to the products and services offered in this connection, are subject to Hyderabad jurisdiction

DELIVERY SCHEDULE.

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.

Orders placed after 2 pm for Telangana state pin codes will follow the TAT of T+2 days, and for other pin codes it will follow a regular TAT of 5/7 working days for domestic orders.

It is not applicable for International Orders as it will continue to follow the TAT of T+15 days

If there is a public holiday or Sunday, the TAT for express delivery will extend by another day.

Customers are advised to expect the delivery by the date mentioned under Express delivery option.

GOVERNING LAW AND JURISDICTION

This user agreement shall be construed in accordance with the applicable laws of India. The courts at State of Telangana shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

CANCELLATION BY CUSTOMER

Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customer can always check the status of their order from  Track Order available at www.vajrjewels.in Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: 

In the event that the amount has been deducted from your account or the transaction failed.

We will refund the amount to your account at the earliest.

PRICING AND PAYMENT

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below:

• Passport with Visa Copy
• Driving license
• Employment card

Any other government issued ID proof of the the country of residence.

International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably:

Driving License

Passport

NOTE: Indian issued cards will not be accepted for international orders.

Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.

All these rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.